The smart, trusted way to sell, fix or upgrade your phone. Fast quotes, expert repairs and premium devices — all in one place.
Get an instant quote for your device in seconds. Fast payments. Free postage. No hidden fees.
From cracked screens to battery issues, our expert technicians get your phone working like new.
Discover premium refurbished phones with warranty. Top quality. Better for your wallet and the planet.
Tell us your device and its condition for a fair price in seconds.
Send your phone with our free, fully-tracked and insured label.
We verify your device and pay you, often within 24 hours.
Book online and post your phone to us free of charge — we're 100% postal, no walk-ins or collections.
Our technicians repair it with quality parts and thorough testing.
We post your repaired phone back free of charge, covered by a 90-day warranty.
Choose a premium, fully-tested device backed by warranty.
Use your old phone as credit toward the upgrade, or simply pay outright.
Free next-day delivery with a 12-month warranty included.
Sold my phone in minutes and got paid the next day. So, so easy!
Repaired my screen the same day. Looks brand new. Highly recommend!
Amazing refurbished phone at a great price. Came in perfect condition.
Broken Fones ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use brokenfones.com and our sell, repair and shop services, how we use it, and the rights you have under UK data protection law.
We may collect your name, email address and contact details; details about your device (model, storage, condition and faults); the postal address used to send or return a device; and payout details needed to pay you. We also collect basic technical and usage data through cookies when you browse our site.
We use your information to provide instant quotes, process phone sales, repairs and upgrades, arrange free postage and returns, make payments, provide customer support, meet our legal obligations, and improve our services. With your consent, we may send you offers and updates — you can opt out at any time.
When we receive a device, any personal data remaining on it is securely erased as part of our processing. We recommend you back up and sign out of your accounts before sending a device to us.
We share information only where necessary — for example with trusted courier and payment providers, and refurbishment partners — strictly to deliver our services. We never sell your personal data. We may disclose information where required by law.
We keep your information only for as long as needed to provide our services and to meet legal, accounting or reporting requirements, after which it is securely deleted.
Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, to object to processing, to data portability, and to withdraw consent. You also have the right to complain to the Information Commissioner\'s Office (ICO).
We use essential cookies to run the site and optional cookies to understand usage and improve your experience. You can control cookies through your browser settings.
For any privacy questions or to exercise your rights, email us at hello@brokenfones.co.uk.
